Introduction: Differently abled is a term applied to all persons with disabilities including those having long term physical, intellectual impairment, mental impairments etc. Person with disability often struggle with the complexity of built environment. There are many areas where person with disability face many difficulties of which, bank is one of the main places. This research paper focuses on infrastructural facilities available for differently abled in banks and problems faced by them in bank.
Objective: The present study was taken up to explore the availability of infrastructural facilities for the differently abled and problems faced by them in banks.
Material and Methods: This study adopted a check list method, collected information through observation and questionnaire method from the visitors of the bank. A total of ninety respondents were selected from the Lucknow city irrespective of gender.
Result: The results of this study showed that many banks and ATMs are not physically accessible. There is a general lack of infrastructure and awareness that permits persons with disability to use banking services. ATMs are not equipped to be used by person with disability. Accessible feature and technologies in banks are very low. There are problems for the persons with disability like- lack of ramp and elevators, uncomfortable height of ATMs, etc.
Conclusion: Accessibility for persons with disabilities in banks is very important. Bank should focus on easily available information, bold text explanations etc. which may also include building usable and user friendly voice systems etc.