Introduction: Burnout syndrome is a psychological term for the experience of long-term exhaustion and diminished interest due to the workload especially for occupations that need close relation with a crowded population. Bus drivers who work in heavy traffic and face too many people, are probably more prone to burnout.This study aims to investigate the presence of burnout syndrome in bus drivers working in Istanbul.
Method: This is a cross sectional study, performed by using Maslach inventory in bus drivers working in the Anatolian side of Istanbul. The questionnaires were distributed equally to drivers working on six main lines at the Anatolian central garage of the municipality (IETT). According to the inventory, burnout syndrome is defined in three areas, the scores for the subgroups were emotional exhaustion depersonalization and low personal accomplishment.
Results: A total of 396 bus drivers filled in the questionnaire. All of the drivers were male. Median age was 40.0 (27-59), 96.6% were married, and all had social insurance. Median working course was 10.0(1-32) year; median daily working hour period were 8.0(8-12) hours; 53.1% stated they could find time for resting, 99.5% had one day off in a week. The main problems were in the health, economical and social security areas. Emotional burnout median was 16 (0-36); desensitization median was 7 (0-20); low personal success median was 20 (0-32).
Conclusion: This study showed that burnout syndrome was not frequent among bus drivers working in Istanbul. This may be due to the presence of social security and of a regular income and to the decrease of stress due to the sense of security.
Burnout; desensitization;personal satisfaction
Article Language: Turkish English