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The relationship among satisfaction, commitment and loneliness : an application in TAF Ankara special care center

Özay Çelen, Hüseyin Abuhanoğlu, Abdulkadir Teke.

Abstract
The Purpose of this study is to investigate to correlation among customer satisfaction, customer commitment, and loneliness. The population of the research involves totally 103 person entitled residing in TAF Ankara Special Care Center. “Person Entitled Satisfaction” were measured by adapting items from Çimen et al. Commitment level of person entitled were measured by adapting items from Erdem et al. The information concerning the loneliness level of person entitled was collected by using UCLA Loneliness Scale. As a result of evaluations, ıt was found that there was correlation between “Person Entitled Satisfaction” and “Person Entitled Commitment”, but there was no correlation between “Person Entitled Satisfaction”, and “Person Entitled Commitment” and “Loneliness”.

Key words: Customer Satisfaction, Customer Commitment, Loneliness


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