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Quality Management In Health Care Industry And Health Care Managers’ Perception Of Quality (Case Of Ankara Province)

Yeşim Akar, Yıldırım Beyazıt Gülhan, Pınar Acar.

Abstract
The subject of this research which is quality management in health care industry and health care managers’ perception of quality is to evaluate the apprehension of managers of hospitals affiliated with ministry of health in Ankara province.
In our research, the survey that used to collect data is generated by imitation of a survey conducted by authors A F. Al-Assaf and Steven J. Gentling on the perception of top-level administrators concerning quality who work in some health care organizations (Veterans Affairs Medical Centers). Surveys were applied between April-October 2013 to managers of hospitals affiliated with ministry of health in Ankara province. 204 managers included in sample group and survey was applied to %89.2 (182) of them. Then, the managers’ perception of quality were tried to be evaluated and recommendations regarding the results were applied.
At the end of the experiment; positive reactions of hospital administrators over the subject of quality management was obtained. %40.7 (74) of administrators designated themselves as medium for their knowledge level about quality systems philosophy and techniques. %46.7 (85) of administrators stated that they have never taken any education about quality. In conclusion of the experiment we provided some suggestions for implementation of quality systems on health industry.

Key words: Quality management, Administrator, Health industry


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