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Evaluation of satisfaction levels of the patients who applied to the emergency room of Gülhane Military Faculty of Medicine Training Hospital

Bayram Alıcı, Yasin Uzuntarla, Ülkü Türkuğur, Mustafa Güleç.

Abstract
Patient satisfaction is quite important as an indicator of healthcare service provided in emergency rooms. The purpose of this study is to evaluate the satisfaction of the patients who apply to the emergency services which is ready to serve at any time and constitutes the most dynamic power of the hospitals. Within the scope of the study, 250 patients who applied to the Emergency Room of Gülhane Military Faculty of Medicine Training Hospital for various reasons were contacted. Survey method was used for data collection. Emergency Room Patient Satisfaction Survey, which was developed by the Ministry of Health, General Directorate for Health Services, Quality in Health and Accreditation Department and consists of 17 questions, was used. Data was analysed using SPSS 22.0 software and analyses were conducted using Independent T-Test and One-Way ANOVA. It was found that the satisfaction from Emergency Room is quite high and satisfaction does not vary generally according to the demographic characteristics. It was found that the patients who used the services of the hospital before were significantly more satisfied compared to the patients who applied for the first time.

Key words: Emergency room, patient satisfaction, quality.


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