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Multi-Dimensional Quality Analysis of Hospital Standards: A Case of Standard Set

Żbrahim Halil Kayral, Umut Beylik, Fatih Orhan.

Abstract
According to the Social Security Institution data, nearly 450 million visits to hospitals has been realized in 2014. OECD Health Statistics (2015) data, constituting 52% of health spending are hospitals, play an important role in the Turkish Health System. Ensuring the quality of health care at this scale is crucial for the reimbursement systems and effectiveness of expendable resources in this sector. In our country, different practices for ensuring the quality of health care is carried out. This study is designed to analyze a set of standards for hospitals, with Multidimensional Quality Model in Health Services. The entire model is used firstly to evaluate a set of standards. The model is expected to be used in other standard sets and quality works.

Key words: Quality Management, Health Services, Service Quality, Quality Models


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