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A qualitative research on the human resources perception of the hospital staff

Hatice Nilay Gemlik; Özlem Soylu; Gülfer Bektaþ; Sema Daniç.

Abstract
Human resources management involves the management of personnel management. It is an approch that aims at the improvement of the motivation, performance of the personnel by developing and sustaining the environment they work at as well as the improvement of their management skills. In this research, the human resources perception or concept of the hospital personnel has been examined.
This research has been administered with eight hospital managers and eight hospital admission staff in total using in depth interviewing method in a private hospital on the Asian side of Ýstanbul.
The findings have shown that there is an observed gap of communication between the higher level health care management and lower level staff stems from the reason the human resources concept has not been established completely, the staff do not knoww the job profile of human resources and that the field of human resources practised in this institution has not yet been transformed from its personnel management aspect to its all-aspect practise.

Key words: Personnel management;Human resources management;Hospital;Healthcare Manager;Hospital admission staff



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