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IJHSR. 2015; 5(11): 6-10

Client Perspective Regarding ICDS Services in the Urban ICDS Block, Aurangabad City, India.

Thakare MM, Kuril BM, Bakshi RK, Doibale MK, Goel NK.

Background: Feedback from beneficiaries is a vital component while assessing the functioning of any health programme. Being the main functional unit of scheme the profile of AWW may play important role in the quality of service provision and hence the satisfaction of beneficiaries. Objectives: To know the perception and satisfaction of beneficiaries regarding health services provided through Integrated Childhood Development Services Scheme (ICDS) and to correlate the response of beneficiaries with some aspects of profile of AWWs.
Design: Cross sectional study.
Setting: Urban ICDS Block, Aurangabad. Participants: Anganwadi centers were selected by stratified sampling technique. From each Anganwadi centers (AWC), 5% beneficiaries were selected randomly from the list available with the Anganwadi workers (AWW) using lottery system and were interviewed. Their satisfaction about different services provided through AWCs was assessed. Data was analyzed In terms of percentages, Chi Square test.
Main outcome measure: Beneficiary satisfaction score (BSS).
Results and conclusions: Amongst the different beneficiary groups lactating mothers have the best satisfactory score (87.10%) while Women between 15-45 years seem to be least satisfied (54.16%). Most of (75%) AWWs get a good satisfactory response (60-80%) from their beneficiaries. 26% of beneficiaries are not satisfied with the quality of food provided. 73.08% of eligible beneficiaries are availing immunization services from immunization camps hold at AWCs. The BSS is not related to the educational status or experience of AWWs (p>0.05).

Key words: Anganwadi centers, Anganwadi workers, ICDS Block, beneficiaries’ satisfaction score.

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